Getting your Santa photos

Your photos are emailed straight to you. No app, no printing, no queue at a till.

How to get your photos

After your visit, a member of the grotto team will show you a QR code and a 6 character photo code on their phone.
Open the camera on your own phone and point it at the QR code.
Tap the link that pops up.
Enter your name and email address. Check your email address carefully, as this is where your photos will be sent. Adding your mobile number is optional.
Choose whether you're happy to hear from the grotto again, then send.
Your framed photos will be emailed to you.

Best on wifi or a strong 5G signal

If the venue has free wifi, connecting to it makes things quicker. A weak or patchy mobile signal can make the page slow to load.

If your photos haven't arrived

Check your spam or junk folder

Photo emails sometimes land in spam, junk or a promotions tab. They come from [email protected]. If you find it there, mark it as "not spam" so the photos show properly.

Check the email address you entered

A small typo is the most common reason photos don't arrive. If you think you mistyped it, speak to the grotto team while you're still there.

Still nothing?

Please contact the grotto you visited. They can see the photos taken on the day and help you from there.

If the QR code won't scan

Hold your phone a little further away so the whole code fits on your screen.
Make sure your camera lens is clean.
Or skip the QR code: type the web address shown under the photo code into your phone's browser, then enter the 6 character code. Many grottos also have a "Get your photos" sign with its own QR code.
If you're still stuck, ask the grotto team for help.

"These photos have already been claimed"

Each photo code can only be used once, so the photos only go to one email address. If someone in your group has already claimed them, check their inbox. If you think it's a mistake, speak to the grotto team.

"Invalid or expired code"

Check the code carefully: it's 6 characters. If it still doesn't work, ask the grotto team.

Your details

Your email address is used to send your photos. You decide whether the grotto can contact you again; if you'd rather not, just leave that option unticked.