GrottoSnap: staff sheet
Keep this behind the counter.
Wifi or strong 5G only
Connect the grotto phone to the venue wifi before you open. Weak or patchy mobile data makes photos slow to send.
For each family
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1Start a new family, Take photo (as many as you like), then End
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2Phone shows the QR code and 6 character code
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3Parent scans it with their phone camera
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4Parent enters name and email
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5Photos are emailed. Tap Start new session for the next family
Quick fixes
Slow to send: check wifi, or move to a better signal and try again.
Won't scan: brightness up, tilt away from glare, or type the code at the address shown under it.
Parent's page won't load: ask them to join the venue guest wifi and scan again.
Photos not arrived: check spam and junk, check the email address, then tell your manager.
Logging in: 4 digit staff PIN, lasts until midnight. Don't tap Start new session until the family has scanned.